This Service Agreement ("Agreement") is made between Heidi's Helpers, Inc. (also known as Premier Nannies Florida) ("Agency") and the Client. The purpose of this Agreement is to define the obligations of both parties regarding the hiring of any domestic professional(s) introduced by the Agency.

1. Registration Fee

The placement process begins after the Client pays a $500 Registration Fee via Venmo or Zelle (954-531-6760). This fee will be deducted from and applied toward the chosen package's total Agency Fee (plus applicable taxes).

2. Agency Placement Fees, Taxes & Replacement Warranty

The Client understands and agrees that the Agency's placement fees are as follows (plus applicable taxes):

• Basic Package: $3,200 + applicable taxes — 90-day replacement warranty
• Standard Package: $3,500 + applicable taxes — 6-month replacement warranty
• Premium Package: $3,900 + applicable taxes — 12-month replacement warranty

These packages apply to all placements, including part-time, full-time, baby nurses, and all domestic staffing services.

✅ All fees are subject to applicable taxes. The $500 deposit is applied toward your final balance. All Agency Fees are non-refundable. Remaining balance must be received before the chosen candidate starts.

3. Zoom Interview Requirement

All first interviews must take place via Zoom, scheduled through the Agency only. A Zoom link will be provided prior to the interview.

4. Payment Requirement (No Trials Before Payment)

Under no circumstances may a trial occur before payment. No nanny or domestic may start working or meet in person for a trial until all Agency Fees are paid in full. All Agency Fees are 100% non-refundable. All placement professionals are paid on a commission basis — there are no refunds under any circumstances.

5. 30-Day Satisfaction Trial & Replacement Guarantee

After all fees are paid, the Client may try out the nanny or domestic for 30 days. During this period and throughout the guarantee term of the selected plan, the Client is entitled to a replacement under the following circumstances:

• Performance: The nanny or domestic is not performing as expected based on the original job description.
• Nanny/Domestic Emergency: The nanny or domestic experiences a personal or family emergency and is unable to continue. The Agency will provide temporary help while arranging a permanent replacement.
• Client Family Emergency: If the client's family experiences an emergency, the Agency will work with the family to pause or adjust the placement and provide support as needed.

Replacement Periods:

• 90-Day Warranty — Basic Package ($3,200 + taxes)
• 6-Month Warranty — Standard Package ($3,500 + taxes)
• 12-Month Warranty — Premium Package ($3,900 + taxes)

6. Candidate Search

The Agency will search for, screen, and present qualified domestic candidates based on the Client's stated needs.

7. Negotiation Support

The Agency will assist in negotiating employment terms including salary, schedule, duties, days off, sick days, vacations, and expectations.

8. Background Checks

The Agency conducts nationwide criminal conviction checks through an independent third-party investigative firm. Reports are available upon request in accordance with FCRA regulations.

9. Temporary Services

Temporary placements require payment of a non-refundable Temporary Flat Fee prior to the domestic's start date. Clients must pay temporary or permanent workers directly for their hours.

10. Payment Terms

If full payment is not received prior to or on the first day of employment, the Agency Fee automatically increases to the equivalent of three (3) weeks of the candidate's salary, and collection actions may begin immediately.

11. Job Description Requirement

The Client must submit a written job description. Any change to the job description voids the replacement warranty.

12. Replacement Warranty Conditions

The Client qualifies for replacement(s) only when: full payment has been received; the Client is within the guarantee period; the job description has not changed; the reason for replacement is related to performance or a documented family emergency; and the Agency is notified within the guarantee period.

13. Account Freeze

If the Client receives a domestic worker from friends or family during the guarantee period, the Agency will place the Client's account on a freeze, allowing unused replacement time to resume later, counted from the original start date.

14. Voiding of Guarantee

The Replacement Guarantee becomes void if: the job description changes without written Agency approval; the family application is altered after placement; or termination is for personal preference and not performance-based.

15. Privacy

All domestic workers' information is protected under federal HIPAA privacy laws.

16. Indemnification

The Client agrees to defend, indemnify, and hold harmless Heidi's Helpers, Inc., its agents, and employees from any claims, damages, injuries, losses, liabilities, or expenses arising from or related to the domestic worker's actions while employed by the Client.

17. Client Responsibility

The Client is solely responsible for the final hiring decision and ongoing supervision of the domestic professional.

18. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes any prior verbal or written agreements.

19. Electronic Signatures

By typing your name and submitting the form or signing electronically, you acknowledge and agree that your electronic signature is legally binding under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN, 2000).

20. Reputation & Online Review Policy

The Client and Employee agree that any concerns must first be addressed directly with the Agency. The parties agree not to post false, misleading, or defamatory statements about the Agency on Google, Facebook, Yelp, or any other platform. Any intentionally false or defamatory statements may be subject to legal remedies.

No refunds. All payments made to the Agency, including the Registration Fee and any placement fees, are final and non-refundable under any circumstances once the search process has begun.